{"id":1312,"date":"2025-10-30T16:11:03","date_gmt":"2025-10-30T15:11:03","guid":{"rendered":"https:\/\/www.strategix.ch\/?page_id=1312"},"modified":"2025-11-02T15:59:56","modified_gmt":"2025-11-02T14:59:56","slug":"qualite-de-service","status":"publish","type":"page","link":"https:\/\/www.strategix.ch\/index.php\/transports-publics\/qualite-de-service\/","title":{"rendered":"Qualit\u00e9 de service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1312\" class=\"elementor elementor-1312\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66c94441 animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"66c94441\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19f1b233 elementor-widget elementor-widget-heading\" data-id=\"19f1b233\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Am\u00e9liorer la qualit\u00e9 de service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a05852 elementor-widget elementor-widget-text-editor\" data-id=\"3a05852\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"154\" data-end=\"514\">La qualit\u00e9 de service dans les transports publics est une composante cruciale de la satisfaction de la client\u00e8le. Elle englobe des \u00e9l\u00e9ments tels que le confort, la ponctualit\u00e9, la propret\u00e9, l\u2019accueil du personnel ou encore la gestion lors de perturbations. Notre mission est d\u2019aider les op\u00e9rateurs \u00e0 atteindre une qualit\u00e9 optimale de service, en phase avec les attentes de leur client\u00e8le.<img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-1172 alignright\" src=\"https:\/\/www.strategix.ch\/wp-content\/uploads\/2025\/10\/1ere-classe-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" \/><\/p><p data-start=\"516\" data-end=\"848\">Lorsqu\u2019une entreprise de transport public rencontre des probl\u00e9matiques de qualit\u00e9, Strategix peut lui apporter un soutien pr\u00e9cieux, notamment pour<\/p><ul><li data-start=\"516\" data-end=\"848\">Faire un \u00e9tat des lieux r\u00e9aliste et ind\u00e9pendant de la probl\u00e9matique concern\u00e9e<\/li><li data-start=\"516\" data-end=\"848\">Evaluer de mani\u00e8re objective et chiffr\u00e9e le niveau de qualit\u00e9 par rapport aux attentes et \u00e0 d&rsquo;autres op\u00e9rateurs \u00e9quivalents<\/li><li data-start=\"516\" data-end=\"848\">Proposer un plan d&rsquo;action sur la base de recommandations concr\u00e8tes<\/li><li data-start=\"516\" data-end=\"848\">Accompagner la mise en \u0153uvre du plan d&rsquo;action<\/li><\/ul><p data-start=\"516\" data-end=\"848\">L\u2019objectif de cette d\u00e9marche est de garantir une exp\u00e9rience client de haute qualit\u00e9, en optimisant chaque aspect du service rendu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Am\u00e9liorer la qualit\u00e9 de service La qualit\u00e9 de service dans les transports publics est une composante cruciale de la satisfaction de la client\u00e8le. Elle englobe des \u00e9l\u00e9ments tels que le confort, la ponctualit\u00e9, la propret\u00e9, l\u2019accueil du personnel ou encore la gestion lors de perturbations. Notre mission est d\u2019aider les op\u00e9rateurs \u00e0 atteindre une qualit\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1127,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"on","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","omw_enable_modal_window":"enable","footnotes":""},"class_list":["post-1312","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/pages\/1312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/comments?post=1312"}],"version-history":[{"count":20,"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/pages\/1312\/revisions"}],"predecessor-version":[{"id":1414,"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/pages\/1312\/revisions\/1414"}],"up":[{"embeddable":true,"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/pages\/1127"}],"wp:attachment":[{"href":"https:\/\/www.strategix.ch\/index.php\/wp-json\/wp\/v2\/media?parent=1312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}